Privacy policy

This store and website are operated by Ghazal Trading, trading as House of Appliances, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, make a purchase from, or otherwise interact with our Services. By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy. In the event of a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect

"Personal information" refers to any data that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following:

  • Contact details — name, billing and shipping address, phone number, and email address
  • Payment and transaction information — processed securely by third-party payment providers
  • Account information — username, password, and preferences
  • Order history and transaction records
  • Communications with our customer support team
  • Device and technical information — IP address, browser type, and device identifiers
  • Usage data — how you interact with our website and Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar tracking technologies
  • From third-party service providers who support the operation of our website
  • From payment processors and shipping and courier partners

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and manage deliveries
  • Handle returns and exchanges
  • Provide responsive customer support
  • Improve our website, products, and Services
  • Prevent fraud and maintain the security of our platform
  • Communicate with you regarding your orders or account
  • Send marketing communications where you have opted in to receive them

Marketing Communications

If you have subscribed to our mailing list, you may receive promotional emails from House of Appliances. You may unsubscribe at any time by clicking the unsubscribe link included in any of our emails.

Security and Fraud Prevention

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is entirely secure. You are responsible for maintaining the confidentiality of your account login credentials and for any activity that occurs under your account.

How We Share Personal Information

We do not sell your personal information to third parties. We may share your information only with trusted service providers necessary to operate our Services, including:

  • Shopify — our e-commerce platform provider
  • Payment processors
  • Shipping and courier companies
  • Technology providers that support our website operations

Our Relationship with Shopify

Our Services are hosted on Shopify's platform. Shopify may independently collect and process certain personal information as required to provide its services. For more information on Shopify's data practices, please visit: https://privacy.shopify.com

Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You may adjust your browser settings at any time to limit or disable cookies, though some features of the website may be affected as a result.

Children's Privacy

Our Services are not directed at children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so that we may take appropriate steps to remove such data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us:

We may be required to verify your identity before processing any such request.

International Data Transfers

Your personal information may be processed outside of Lebanon by service providers such as Shopify or third-party payment processors, as necessary to operate our Services. Where such transfers occur, we ensure that appropriate safeguards are in place.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.